Frequently Asked Questions
Everything you need to know about Proviz high-visibility gear.
How does the REFLECT360 technology work?
Our REFLECT360 material uses millions of tiny glass beads that act as retro-reflectors, bouncing light directly back to the source, such as vehicle headlights, to ensure you are seen from all angles.
What are your shipping times and costs?
We offer standard and express shipping worldwide. Orders are typically processed within 24 hours. Delivery times vary by location, usually ranging from 2-5 business days for domestic orders.
What is your return policy?
We offer a 30-day return policy for all items in their original, unworn condition with tags attached. You can initiate a return or exchange through our online returns portal.
Are Proviz jackets waterproof or just water-resistant?
We offer both. Our high-performance cycling and running jackets feature seam-sealed waterproofing with high breathability ratings, while our lightweight vests are water-resistant to protect against light rain.
How should I wash my Proviz hi-viz gear?
To maintain the reflective properties, we recommend machine washing on a cold, gentle cycle with mild detergent. Avoid fabric softeners and do not tumble dry; always hang to air dry.
Do you offer a warranty on your products?
Yes, all Proviz products come with a 12-month warranty against manufacturing defects. If you experience an issue with the quality of your item, please contact our customer service team.